Frequently Asked Questions

We design our products with sensitive skin in mind, and we believe they are suitable for all skin types. However, if you have sensitive skin, we recommend conducting a patch test on a small area of your forearm before using the product more extensively.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Our products are primarily designed for adult use, focusing on safety and gentle formulations. For children, we recommend our specially crafted 'Kiddums' range, which is tailored to meet the delicate needs of younger skin.

Our products are designed with a commitment to cruelty-free standards, and we primarily use plant-based ingredients. However, not all products in our range may be classified as vegan since some might include ingredients derived from animals, such as beeswax or lanolin. We ensure transparency in our ingredient lists, so we encourage customers to check the specific product details or reach out to us directly with any specific inquiries. This approach helps us cater to both vegetarian and vegan customers, providing options that align with a variety of ethical preferences

Orders are typically shipped within 24-48 hours. On rare occasions, there might be a slight delay in shipping. Once dispatched, the usual delivery time is 3 to 4 days, although it can extend to 5-6 days depending on the destination's pin code and current transit conditions.

We offer free shipping on all pre paid orders.

Please note that all orders placed with Cash on Delivery (COD) are subject to an additional charge. This fee covers the extra costs associated with cash handling. We strive to keep our pricing transparent and thank you for your understanding.

Your order will typically be shipped within 24-48 hours after it's placed. In some cases, there might be a slight delay, but we always aim to dispatch your products as quickly as possible to ensure you receive them promptly. For any specific inquiries or updates regarding your order's shipping status, please feel free to contact our customer service.

No. Once the order is placed, we unfortunately cannot make any changes to the same.

Call us at+91-7404055570 or email us at care@theloveco.in within 2 hours or placing your order.

We include a detailed hardcopy invoice with every order inside the shipment box. This ensures you have all the necessary information about your purchase at hand.

At The Love Co, we are committed to transparency and ease in our return policy for all full-size products purchased from our website. We craft each product with utmost care and precision, aiming to deliver delight and goodness directly to you.

Should there be any need to request a replacement, we are here to help. Please contact us if:

• The product delivered is incorrect or expired.
• The product arrives damaged, tampered with, or leaking.
• There are items missing from your order.

If you discover that any product does not suit your skin type or you are not satisfied with the results, please contact us within 7 days of consistent use. One of our product advisors will reach out to you to better understand the issue and offer guidance. For genuine concerns, we are pleased to offer a coupon code or other discounts and deals,which you can use on your next order.

If you receive a product that is damaged, tampered with, or has leaked, please take photos of the product and the outer brown box, including the order slip. Email these images along with your order details to care@theloveco.in within 3 days of delivery. We will review the images and promptly send a replacement.

Alternatively, you can simply send a 'Hi' on WhatsApp, https://tinyurl.com/3x543894 select 'Order related', and then choose 'Missed/Damage/Wrong product/Product issues' to initiate the process.

Refunds for unshipped prepaid orders will be initiated immediately upon cancellation and should appear in your original payment source within 3-5 business days. Once the refund is processed, you will receive a confirmation via email. Please also check your bank statement for the refund details.

If an accidental debit occurs, the amount will automatically be reversed into your source account within 5 to 7 working days by your bank. If the refund does not appear within this timeframe, please email/ whatsapp a screenshot of the payment debit and the transaction to care@theloveco.in. This will enable us to escalate the issue with our gateway partners and assist you further.