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Privacy Policy

Policies

Placing an order

  • Browse The Love Co Online catalogue to form your purchase. Select the item you would like to order, enter the number you desire and click on on “Order”.
  • When your order contains the things and quantities you would like to get , click on the “Checkout” link underneath your order.
  • You will then be asked to supply us together with your shipping and payment information. 
  • Once you’ve got successfully made your payment, your order are going to be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.

Payment Options

The Love Co Online is about up to require immediate online orders through the subsequent modes of payment:

  • Domestic and international credit cards, issued by banks and institutions that are a part of the Visa and MasterCard Network
  • Visa Debit cards 

From select banks in India. A full list is out there at the time of inspect and before making payments for purchases.

Please note that for Visa and MasterCard you’ll require to submit your 16-digit MasterCard number, card expiry date and a 3-digit CVV number (on the rear of the card), once you make a web transaction using your master card you ought to even have enrolled your MasterCard with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to finish the transaction. For American Express Cards you’ll be required to offer your 15-digit card number and a 4-digit code.

The master card transaction will appear on your statement as a payment to Net Distribution Services Pvt. Ltd.

Pricing Policy

  • The product prices listed are current and updated. However, these are subject to vary without advance notice.
  • All prices on this internet site are processed in Indian Rupees and therefore the prices are inclusive of all taxes.
  • All orders are acknowledged at current pricing. we’ll bill at the worth in effect, at the time of shipping.
  • Our products are responsible for GST in India.
  • All international shipping orders may attract local duties applicable therein country and therefore the customer will need to pay locally, accordingly. we’ll not be ready to confirm what these charges are going to be beforehand and aren’t susceptible to pay these from our end.

Payment Security

All transactions at The Love Co Online are protected by SSL (Secure Sockets Layer) and Secure encoding employing a 1024-bit process. Any information you enter when transacting with The Love Co Online is shipped during a Secure Socket Layer (SSL) session and is encrypted to guard you against unintentional disclosure to 3rd parties.

You can tell if your browser is in secure mode at “Checkout”, by trying to find the padlock icon at rock bottom corner or at the top of the address bar of your browser window.

Out of stock Items

We apologize for the inconvenience this might cause. If your item is out of stock, we’ll contact you within 2 business days to debate how you’d just like the order to be handled. The Love Co Online doesn’t back order, that is, we don’t accept orders which we cannot fulfil immediately.

Cancellation Policy

If you would like to cancel your order, you’ll do so by sending us an email on info@theloveco.in within 24 hours of placing the order. you’ll also call our Customer Care on +91 999 11 22 22 9, within 24 hours of placing the order. Once orders are dispatched, they can’t be cancelled. just in case of cancellation of the order within the timeline, you’ll be charged 2.5% as payment gateway charges and therefore the balance are going to be refunded to the cardholder and credited through an equivalent payment instrument in 7-10 working days or as per the Bank’s guidelines.

Shipping Policy

Purchases are shipped from our warehouse in Ambala, Haryana by courier.

All orders placed before 2 pm are going to be dispatched subsequent day. All other orders are going to be dispatched within 48 hours. Applicable from Monday to Saturday Only*.

Due to COVID-19, we cannot commit on delivery timelines. We do request you in touch with us within the case of slight delays. Please ask our Covid Safety Measures Policy for more details. As per safety protocols while we are currently accepting online orders to ship within India and worldwide, thanks to changing nature of things.

Order Deliveries Will Be Made Between

  • 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
  • Goods will got to be signed for upon delivery. If you can’t be there to sign for your delivery please suggest an alternate i.e. a loved one , colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternate person.
  • Certain courier partners may request an OTP to finish delivery. this may got to be provided for completion of delivery. OTP are going to be sent to the amount inputted at time of placing the order.
  • The Love Co isn’t liable for damage after delivery.
  • For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
  • The shipping and handling charges are given at the time of inspect and consumers will realize this before making payments.
  • *Orders placed on Sunday are going to be dispatched within 48 hours.
  • *Not applicable on public holidays
  • *Not applicable on offer days

Cash on Delivery Orders:

Currently, we don’t accept Cash on Delivery thanks to the continued Covid-19 situation.

Returns & Refund Policy

If you claim a leakage within the product or if it had been damaged during the delivery process, please send us an email with the subsequent details, within 48 hours of the delivery date. we’ll issue a product exchange for any product that’s returned during a saleable and undamaged condition, in its original packaging and may be verified to be damaged/faulty. Please allow one to 3 weeks from the day you come back your package, for your exchange request to be fully processed and closed.

Please write to us within 48 hours of receiving the merchandise that you simply would really like to exchange or refund at info@theloveco.in with the subsequent details:

  • Complaint Order Number
  • Invoice number
  • Details of your request or complaint
  • Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request
  1. In case the merchandise isn’t sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along side clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images to point out seal has been tampered with if that’s the claim along side the above.
  2. In case the merchandise received is empty or volume of the merchandise is a smaller amount or product is missing within the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along side clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.
  3. In case the interior packaging and therefore the outer packaging received is extremely dirty- clear images or video of the entire open package received along side clear images or video of the mono-carton and outer packaging.
  4. Mono carton refers to the Forest Essentials box/packaging the individual product comes in, while outer packaging refers to the larger box the whole order is shipped in. Images of both are required to process claims.

Once all the small print are received, it might take our team 3 working days to revert on the complaint/ query/ issue. just in case an exchange is approved for your complaint, you’ll be told of an equivalent with an authorization number, and a reverse pick-up of the merchandise are going to be arranged. within the case of a product refund, once your request is approved the refund will reflect in your account within 10-15 days and you’ll be sent an email confirming an equivalent .

All products to be exchanged must be sent back to us packed within the same packaging because it was received in and physically accompanied within the reverse pick-up by the first receipt and a document that states the following:

  • Address of dispatch
  • Name & Address of the customer
  • Order number
  • Contents of the package

Please also email this document and share a picture of the reverse pick-up consignment (inside and out of doors packaging) with our Customer Care representative who you’ve got been in-tuned with on email.

Once the package is received by our warehouse team the exchange order are going to be processed within 24 hours. you’ll then be told of the new consignment tracking details.

Please note orders for Gift boxes aren’t applicable for exchange or refund here.

Forest Essentials Online isn’t liable for damage after delivery.

Product Quality Related Complaints

In the case of a product quality concern, please send us an email at info@theloveco.in within 7 days of the date of receipt of the merchandise and with the subsequent details. We shall take 24 to 48 hours to review the e-mail and revert back:

  • Order number
  • Product that’s highlighted for quality issue
  • Details of your Request
  • Images or videos to support the complaint along side a picture of the rear label of the merchandise where the Batch details are clearly visible

In the case of a top quality issue highlighted our team will first connect you with an in-house Ayurvedic Doctor within 2 working days. counting on the character of the complaint, the conversation with our Doctor and his or her analysis of things , our customer team representative will then request to possess the merchandise sent back to our factory for a top quality assessment, the standard report will then be available post 7 working days from receiving the merchandise for quality check.

All products to be shared for inspection must be physically accompanied within the reverse pick-up by the first receipt and a document that states the following:

  • Address of dispatch
  • Name & Address of the customer
  • Order number
  • Contents of the package

Please also email this document and share a picture of the reverse pick-up consignment (inside and out of doors packaging) with our Customer Care representative who you’ve got been in-tuned with on email.

If the merchandise passes the test and matches the complaint, we shall initiate return/exchange process within 7 days of the consignment being received by our quality inspection team. the general quality inspection process ranging from pick-up to the ultimate response would involve a period of time of three weeks’ minimum.

Damages thanks to neglect, improper usage or wrong application won’t be covered under our Exchange/Returns Policy. Exchange of product thanks to allergic/skin reactions isn’t applicable. Exchange of product thanks to reasons including personal dislike of the merchandise ; dislike of the fragrance; dislike of color that can’t be backed by proof of quality issues with the product itself isn’t applicable

No cash refunds are permitted.